Choosing the Right In-Home Care Provider: Factors to Consider for Your Elderly Family Member

Choosing the Right In-Home Care Provider: Factors to Consider for Your Elderly Family Member

You want what is best for your family, and finding the right person to look after your elderly loved ones when that moment comes can be quite challenging. What is more, there are numerous agencies you can choose from, which can make this whole process even more overwhelming.

How do you choose the right in-home provider when there are so many out there?

To help you choose the highest-quality provider suited to your needs, we have compiled a list of practical suggestions based on which you can make an informed decision, as well as a list of questions you can ask in the selection process to make sure your family member gets the premier possible care.

Certifications and Licenses

First, make sure the in-home care provider you are interested in has all the necessary qualifications and accreditation from the state health departments and other state licensing boards.

You can check the in-home care provider’s background by collecting information on their history, licensure, insurance, bonds, etc. Keep in mind that the rules can be different depending on the state’s regulations, so check if the agency follows the ones your state requires.

Other things you can do are ask for references, have an interview with a caregiver, verify the credentials they have, and, finally, trust your instincts. 

Note that according to the Federal Home Health Aide (HHA) standards, home care aides must complete at least 75 hours of training, including classroom instruction and clinical experience.

In-Home Care Services

Before you reach out to different agencies, make a list of the things you’ll be needing so that you can easily communicate with the potential caregiver. These may include companionship, personal care, medical care, etc.

Companionship means that the caregiver will make use of social activities such as conversations, games, reading, or going for walks.

Personal care includes assistance with daily activities such as bathing, grooming, dressing, and personal hygiene.

Medical care usually means that the caregiver will ensure that medications are taken correctly and on time.

Some other services offered by the agencies are meal preparation, housekeeping, transportation, mobility assistance, respite care, etc.

Types of In-Home Care Agencies

You can most often choose between two types of agencies based on their business structure: franchised and independent agencies.

Franchised in-home care agencies are part of a larger network that operates under the same brand and business model. They usually have a recognizable brand name and brand support, such as Always Best Care. If a franchised agency is what you are looking for, read more about them and their award-winning service.

Independent agencies tend to have a unique approach to care services, more flexibility, and the ability to tailor their services to meet the specific needs of their clients.

Depending on your needs and what you can afford, reach out to the type you think would meet your needs more effectively.

Reviews and Testimonials

When you start your search for the right in-home care agency, reviews and testimonials can be a helpful tool. It’s fairly easy to find out what past and present clients have to say about an agency. You can check out their website for testimonials or explore online platforms for reviews.

Remember, not all reviews will be positive since everyone’s experience is usually different. You can look for consistency in both positive and negative comments and come to a conclusion on the quality of the services provided.

Ask the Doctor

Another person whose opinion might help is the patient’s doctor or a ward nurse. They are best informed about the patient’s condition and could offer you guidance in choosing the best in-home care provider.

Nurses and doctors are generally more connected to other professionals in the field and can give you valuable recommendations.

Time Minimums

Many agencies work based on a minimum hourly requirement, usually ranging from two to four hours. Make sure their established schedules work for you and that their rules regarding cancellations suit you.

It is important to establish consistency regarding the time spent with the caregiver because it creates a stronger caregiver-client relationship and improves satisfaction with the services provided.

It’s a good idea to speak to the agency about the expected duration of each visit. This way, you can make sure that the care plan aligns with the individual’s unique requirements and preferences.


Although insurance can cover some of the expenses, make sure you set up the budget for the rates the agencies have.

Inform yourself of the rates the agencies you find suitable have and calculate the length of the care you’ll need so you can cover the expected time period and not have it cut short due to finances.


Choosing the right in-home care provider for your elderly family member can be a challenging process, but by considering the above-mentioned factors, you can make an informed decision.  

So, use our tips to guide you in researching the agencies, and you will quickly narrow down the best choices for you.

Once you have established the quality of care you need and found the provider, you can entrust the care of your elderly family member to a reliable in-home care provider with peace of mind, knowing that they are in safe hands.

Published by: Martin De Juan

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